Manvik: providing superior customer service
At Manvik, we understand the importance of providing excellent service to all of our customers. That's why we are proud to reveal the results of a customer satisfaction survey undertaken by Behaviour & Attitudes on Manvik's behalf.
Overall, Manvik received a very good customer service assessment:
• 8.1/10 in Ireland
• 7.7/10 in the UK
In general, Manvik are regarded as a company that's easy to do business with; 94 percent of Irish respondents and 88 percent of UK respondents either strongly agreed or somewhat agreed with that statement.
More than ever customers want to deal with a supplier who understands their business; 63 percent of UK customers and 36 percent of Irish customers said this is most important to them. Manvik performs well in this regard with 78 percent of Irish respondents and 56 percent of UK respondents strongly agreeing that Manvik understands their business.
Being able to accurately diagnose problems is another key factor in providing good customer service – here too, Manvik performs well. Just under half of Irish respondents said this was the most important issue for them and 78 percent strongly agreed that Manvik is helpful in this area.
Irish and UK respondents agree that being kept informed of progress and timely and clear communication are significant factors in their dealings with Manvik. Being kept up-to-date on industry changes was also regarded as an important part of customer relations. Meeting promises made about deadlines is also a key requirement and an area in which Manvik Ireland and Manvik UK rate well.
Reflecting the high levels of customer satisfaction among Manvik customers in the UK and Ireland, 93 percent and 92 percent, respectively, said they would recommend Manvik to a colleague.
For this survey Manvik interview 10 customers each month over a 10 month-period - 50 in Ireland, 40 in the UK and 10 at Manvik subsidiary Wastetec.
To read the full results of our survey just click here.